Refund Policy

Overview

This policy explains how aiseedance2.art reviews refund requests for paid credits and paid service features. It applies alongside our Terms of Service and does not limit consumer rights that cannot be limited under applicable law.

When we may review a refund

We may review a request when there is evidence of:

• an accidental duplicate charge;
• a payment that succeeded but did not make the purchased credits or service available; or
• a confirmed technical failure that prevented the paid service from being delivered.

When credits are usually not refundable

Credits that have already been consumed to submit a generation request are usually not refundable. This includes cases where the output does not match a creative preference, a model result is variable, or you change your mind after using the credit. This does not affect rights that apply by law to your specific purchase.

How to request a review

Submit an in-product support ticket with the account email, approximate purchase date, order or payment reference if available, and a clear description of the issue. We may ask for additional information to verify the account, payment, or technical record before we decide.

Outcome

If a refund is approved, we will use the original payment method where the payment provider allows it. The time for a refund to appear depends on that provider and your financial institution. For refund questions, contact support@aiseedance2.art or use the in-product support channel.